A counterfeit note accepted at the till costs your business the full face value — you hand over real goods or services and receive paper in return. The bank will not compensate you. The police investigation, if it goes anywhere at all, rarely recovers the loss. And for a busy retail or hospitality operation, the most likely outcome is that the fake note is discovered during end-of-day reconciliation, hours after the transaction.
A currency counting machine with a built-in fake note detector changes this outcome entirely. Instead of discovering the counterfeit at reconciliation — or worse, depositing it into your bank account and facing further complications — the machine flags it during counting, before it goes anywhere.
But not all fake note detectors are equal. The most common machines sold in Australia use UV (ultraviolet) detection only — a method that was adequate a decade ago but has significant limitations against the sophisticated polymer counterfeits circulating in 2026. Understanding what separates reliable detection from inadequate protection is the most important decision you will make when choosing a machine.
This guide covers all of it: how each detection method works, which combinations are adequate for Australian polymer notes, what machines Cashcom supplies, and how to choose the right level of protection for your business.
| ⚠️ The core issue: Many businesses assume any machine with ‘UV detection’ provides adequate counterfeit protection. In 2026, this is no longer true. UV-only detection can be defeated by modern counterfeiting techniques. For reliable protection of Australian polymer banknotes, multi-method detection combining UV, magnetic (MG), infrared (IR), and CIS imaging is the current standard. This guide explains why — and which machines meet it. |
Counterfeit Currency in Australia: What Businesses Actually Face
Australia’s polymer banknotes — printed on biaxially oriented polypropylene substrate by Note Printing Australia — were introduced from 1988 as one of the most counterfeit-resistant note designs in the world. The combination of transparent windows, colour-shifting ink, microprinting, raised print, and complex security features made early polymer notes extremely difficult to replicate.
Over time, counterfeiting techniques have advanced. While the overall rate of counterfeit notes in Australian circulation remains low by international standards, the quality of circulating fakes has increased meaningfully. Reserve Bank of Australia data consistently shows $50 and $100 notes as the most counterfeited denominations — precisely the notes where the financial exposure per accepted fake is highest.
Who Is Most at Risk?
Counterfeit note acceptance risk is not uniform. Businesses with these characteristics face the highest exposure:
- High transaction volume: More transactions mean more opportunities for a fake note to pass undetected. Cafés, quick-service food, convenience retail, and markets are in this category.
- Busy periods with staff pressure: Notes accepted during peak periods — Friday lunch, Saturday trade, event nights — are the most likely to be accepted without scrutiny. Staff under queue pressure rarely examine $50 and $100 notes carefully.
- Evening and weekend operations: Hospitality venues, clubs, entertainment, and late-trading retail receive disproportionate cash after hours when lighting is lower and staff are more fatigued.
- Tourism precincts: Areas with high international visitor traffic see proportionally more foreign-currency mixing and occasional deliberate introduction of notes from lower-security jurisdictions.
- High average transaction value: The higher the typical transaction, the more likely $50 and $100 notes are used — and the more costly each accepted fake.
What Happens When a Business Accepts a Counterfeit Note?
The business suffers the full face value loss. A $100 counterfeit accepted and then deposited at the bank will be identified during bank processing and removed from your deposit — your account is debited the $100 with no compensation. The Reserve Bank recommends businesses contact police and surrender the note, but recovery of the loss is not typical. Serial number records (from machines that log serial numbers) can assist investigations but do not guarantee recovery.
How Fake Note Detection Methods Actually Work
This is the most important section of this guide for anyone choosing a machine. There are five main detection methods used in currency counting machines. Each works differently, detects different security features, and has different limitations. Understanding them allows you to assess any machine’s actual protection capability — not just whether it has a “counterfeit detection” label.
1. UV — Ultraviolet Detection
How it works: UV lamps (typically 365nm wavelength) illuminate notes as they pass through the machine. Genuine Australian banknotes contain UV-fluorescent inks and security fibres that glow under UV light in specific patterns. Counterfeit notes printed on standard substrates typically do not replicate these patterns correctly — they either show no UV fluorescence, incorrect patterns, or excessive background fluorescence.
Reliability in 2026: Moderate. UV detection is the oldest and most widely understood anti-counterfeiting method, which means it is also the most targeted by counterfeiters. High-quality print-based fakes can replicate UV fluorescence patterns with increasing accuracy. UV detection remains a useful layer in a multi-method system but is no longer adequate as a standalone counterfeit protection method for any business taking $50 and $100 notes regularly.
Best use: As one layer in a combined UV + MG + IR + CIS system. Not recommended as the sole detection method.
2. MG — Magnetic Ink Detection
How it works: Genuine banknotes — including Australian polymer notes — are printed with magnetic ink in denomination-specific patterns. Magnetic sensors in the machine read these patterns as notes pass through, comparing them against stored reference profiles for genuine notes. The density, location, and pattern of magnetic ink varies by denomination and is extremely difficult to replicate without access to the specific magnetic ink formulations used by central banks.
Reliability in 2026: High. Magnetic ink replication requires specialist materials that are not commercially available. Most counterfeit notes fail magnetic detection, making MG one of the most reliable single-method checks. Combined with UV and IR, it forms the backbone of professional detection systems.
Best use: Core component of any multi-method detection system. The Cashcom H110, H210, LS-200, and LS-300 all include magnetic detection.
3. IR — Infrared Detection
How it works: IR sensors measure how notes absorb and transmit infrared light. The inks, substrates, and security elements used in genuine banknotes have specific IR absorption profiles that differ by denomination. Counterfeit notes printed with standard commercial inks fail to replicate these profiles — they show incorrect IR absorption patterns that trigger detection flags.
Reliability in 2026: Very high. IR detection is one of the most reliable single methods because IR absorption profiles are determined by the specific chemical composition of security inks, not just their visual appearance. A note that looks identical to a genuine one can still fail IR detection because the ink chemistry is different.
Best use: Critical component of professional detection systems. Particularly effective for polymer note authentication. All Cashcom professional machines include IR detection.
4. CIS — Colour Image Sensor (Dual CIS)
How it works: One or two high-resolution colour cameras capture a complete image of both sides of each note during transit — typically at speeds above 1,000 frames per second. The captured images are compared in real time against a reference database of genuine note images for every denomination. Any note whose image deviates from the expected pattern — wrong colour profile, missing security elements, incorrect microprint — is flagged and routed to the reject pocket.
Reliability in 2026: Highest. CIS imaging is the most comprehensive detection method because it effectively compares the entire note against a genuine reference rather than checking individual properties. Dual CIS — scanning both faces simultaneously — doubles the data captured per note and significantly improves detection accuracy for partially degraded or worn fakes.
Best use: The gold standard for professional counterfeit detection. Dual CIS is the same core technology used in Reserve Bank and commercial banking equipment. All Cashcom professional machines use Dual CIS imaging.
5. Ultrasonic Detection
How it works: Ultrasonic sensors transmit high-frequency sound waves through notes and measure the response. This detects physical anomalies — double notes fed together, half notes, notes with tears or holes, and unusual thickness caused by lamination or tape. Not a primary counterfeit detection method, but an important error-detection layer that prevents miscounts and identifies physically compromised notes.
Best use: Supplement to main detection methods. The LS-200 (F version) and LS-300 include 21-channel ultrasonic sensors — high enough channel count for reliable thickness and anomaly detection across the full note surface.
📊 Detection method reliability summary (Australian polymer notes, 2026):
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Australian Polymer Notes: Why Standard Detection Is Not Enough
Understanding what makes Australian polymer notes unique helps explain why the detection method matters so much for Australian businesses specifically.
What Makes Australian Polymer Notes Different
Australian polymer banknotes are printed on biaxially oriented polypropylene (BOPP) film rather than the cotton-linen paper used in most other countries. This substrate has fundamentally different physical properties:
- Transparency: The polymer substrate is optically clear. Security windows are incorporated directly into the note — not cut out, but designed as part of the substrate structure. Counterfeit polymer notes either lack proper clear windows or have them punched out, which creates detectable physical anomalies.
- Surface texture: Genuine polymer notes have a smooth surface with raised print in specific areas (intaglio printing). The tactile feel of raised print is difficult to replicate and is detectable by advanced CIS imaging that maps surface topology.
- Security inks: The inks used for Australian polymer notes have specific UV fluorescence, magnetic properties, and infrared absorption profiles calibrated to the polymer substrate. Standard commercial inks behave differently on polymer film — creating detectable deviations on MG and IR sensors.
- Microprinting: Genuine notes contain microprinted text readable only under magnification. CIS systems can compare microprint patterns against reference images and flag notes where microprint is absent, blurred, or incorrect.
Why UV-Only Machines Are Inadequate for AUD
Because Australian polymer notes are printed on a non-standard substrate, counterfeiters using standard paper-based counterfeiting equipment produce notes that look different from genuine polymer notes — but the visual similarity can be high enough to fool a cursory UV check if the counterfeit uses UV-reactive materials.
The magnetic ink patterns and infrared absorption profiles are much harder to replicate because they depend on the specific ink chemistry used by Note Printing Australia — chemistry that is not commercially available. This is why MG and IR detection catch fakes that pass UV, and why multi-method detection is significantly more reliable than UV alone for AUD.
| 🔬 What this means in practice: A business using a UV-only detector has partial protection. A business using a machine with UV + MG + IR + Dual CIS detection has comprehensive protection. The cost difference between a UV-only machine and a professional multi-method machine is modest. The protection gap is significant. |
What to Look for in a Currency Counter with Fake Note Detection
Minimum Detection Standard for Australian Businesses
For any Australian business accepting $50 and $100 notes regularly, the minimum recommended detection standard in 2026 is:
- UV detection: Present in virtually all machines.
- Magnetic (MG) detection: Absent from most consumer-grade machines. Present in all Cashcom professional machines.
- Infrared (IR) detection: Provides denomination-specific authentication. Present in all Cashcom professional machines.
- CIS imaging: Strongly recommended. Full image comparison is the most comprehensive check available. Dual CIS is the preferred standard. Present in all Cashcom professional machines.
Reject Pocket — Non-Negotiable
A machine that flags a suspect note but then deposits it back into the main output stack is useless for protection purposes — you still cannot identify which note failed. A dedicated reject pocket that physically routes flagged notes away from the counted stack is essential. Check that the reject pocket capacity matches your volume — 100 notes is standard, adequate for most business use.
Simultaneous Detection and Counting
The detection runs simultaneously with counting — not as a separate pass. A machine that requires you to run notes through twice (once to count, once to detect) doubles your reconciliation time and creates workflow friction that staff will eventually bypass. All professional Cashcom machines authenticate simultaneously with counting.
Serial Number Logging
Machines that log the serial number of every note processed create an audit trail that is invaluable when a counterfeit is discovered after the fact. If a fake $100 note appears in your deposit, serial number logs can show exactly when it was processed and in which batch — potentially identifying the transaction it came from. The H110, H210, LS-200, and LS-300 all include serial number logging.
Sensitivity Adjustability
Worn or damaged genuine notes can trigger false positives on sensitivity-fixed machines — particularly for fitness and condition checks. Professional machines allow sensitivity adjustment across multiple detection levels, letting you match the detection threshold to the condition of notes you typically process. This reduces false-positive reject rates while maintaining genuine counterfeit detection capability.
AUD Currency Configuration
This is repeated throughout our guides because it matters: all detection databases are currency-specific. A machine configured for USD or EUR has different reference profiles than one configured for AUD polymer notes. Always confirm explicit AUD configuration. All Cashcom machines are supplied for the Australian market.
Best Currency Counting Machines with Fake Note Detection from Cashcom
Every machine in the Cashcom range includes multi-method counterfeit detection running simultaneously with counting. Here is how the range breaks down for businesses prioritizing fake note protection.
Best Entry-Level: Bank-Grade Detection for Small Business
| H110 Cash Counting Machine 🏪 Best for: Small–medium business — Dual CIS bank-grade detection
The H110 brings Dual CIS detection — the same technology used in Reserve Bank and commercial banking equipment — to small and medium business use. The 12-type fitness detection list is among the most comprehensive in its tier. Detection runs at full 720 notes/min speed with no throughput penalty. Serial number logging provides an audit trail for every note processed. This is the machine for any business that wants reliable protection without overcomplicating the purchase. Detection Method: Dual CIS (Colour Image Sensing) — both faces scanned simultaneously Additional Detection: UV + MG (Magnetic) + IR (Infrared) Fitness Detection: Soil, tape, graffiti, stain, hole, tear, de-ink, watermark, missing corner, missing edge, dog-ear, double notes — 12 types Reject Pocket: 100 notes — physically separates flagged notes Serial Number Log: Yes — capture, data analysis, statistical reports Counting Speed: 720 notes/min (detection runs simultaneously) Mixed Value Counting: Auto currency recognition — AUD, USD, EUR and more Hopper: 500 notes | Stacker: 200 notes Connectivity: 2× USB, 1× serial, 1× LAN — optional printer Compliance: CE, CB, FCC certified Best For: Any business wanting bank-grade counterfeit protection in a compact machine
View product → https://www.cashcom.com.au/product/h110-cash-counting-machine/ |
Best Mid-Range: Detection + Denomination Sorting
| H210 Money Counter and Sorter Machine 🔄 Best for: Businesses needing detection AND denomination sorting
The H210 combines counterfeit detection with denomination sorting in a single pass. The three-pocket structure means suspect notes go to the rejection outlet while fit notes are simultaneously sorted by denomination into separate exits. For businesses preparing banking bundles, this eliminates two separate processes — detection and sorting — and runs them simultaneously at 750–900 notes/min. Detection: Double-face counterfeit ID — full dual-face authentication Sorting on Detection: Suspect notes routed to dedicated rejection outlet automatically Rejection Outlet: 100 notes — third pocket dedicated to flagged notes Detection Types: Dirty, hole, dog-ear, adhesive tape, crack, dimension, shortage, multiple, overlapping, thickness — multi-level settings Serial Numbers: Real-time ID — queryable by serial, time, operator, batch Counting Speed: 900 notes/min Sorting Speed: 750 notes/min — denomination, face/orientation, damage Hopper: 500 notes | 2 sorted exits + 1 rejection outlet Best For: Retail and hospitality needing protection AND denomination-sorted output
View product → https://www.cashcom.com.au/product/h210/ |
Best High-Speed Detection: 1,200 Notes/Min with 18-Channel MG
| LS-200 Note Counter Machine ⚡ Best for: High-volume operations requiring maximum detection depth
The LS-200’s 18-channel magnetic detection system is the standout specification for counterfeit protection. Standard machines use 1–4 channel MG — 18 channels means detection across the full note width rather than a central stripe, capturing magnetic ink patterns that narrower sensors miss. Combined with Dual CIS and 21-channel ultrasonic (F version), it represents the most technically complete detection system in the mid-range tier. Detection System: Dual CIS + UV + MG 18-channel + IR + Ultrasonic 21-channel (F version) Detection Speed: 1,200 notes/min (authentication + value counting simultaneously) MG Channels: 18-channel magnetic detection — bank-standard sensitivity Ultrasonic: 21-channel (F version) — double notes, thickness anomalies, tears Reject Pocket: 100 notes Serial Numbers: Real-time OCR — 1,200 notes/min Hopper: 600 notes Connectivity: LAN, USB, RS-232 — network reporting of detection events Display: 4.3-inch touch screen Best For: Multi-till retail, financial institutions, high daily cash volume
View product → https://www.cashcom.com.au/product/ls-200-note-counter/ |
Best Professional Detection: All-Day Operation, Remote Currency Updates
| LS-300 Note Counter Machine 🏆 Best for: Banks, large retail, continuous professional operation
The LS-300’s remote upgrade capability is the key differentiator for long-term counterfeit protection. As new AUD note series are issued — the $5 polymer notes have been updated multiple times — detection databases need to be updated to maintain accuracy. The LS-300 does this remotely without a service visit, ensuring protection stays current. Combined with full Dual CIS + 18-channel MG + IR + ultrasonic detection, it is the most complete fake note protection system in the Cashcom range. Detection System: Dual CIS + UV + MG 18-channel + IR + Ultrasonic 21-channel Detection Speed: 1,200 notes/min (value + authentication) Currency Database: Up to 48 currencies — remote upgrade without service visit Serial OCR: 1,000 notes/min — TITO and clearance support Reject Pocket: Side LED stacker display — monitor flagged notes remotely Connectivity: LAN, USB, RS-232 — real-time monitoring, remote management Special Feature: Remote currency database upgrade — stay current as new note series are issued Build: Dust-free vertical path — all-day continuous operation Best For: Banks, large-format retail, CIT, environments requiring remote management
View product → https://www.cashcom.com.au/product/ls-300-note-counter/ |
Best Multi-Currency Detection: 60-Currency Coverage
| H-880 / H-890 Note Counting Machines 🌍 Best for: Multi-currency businesses, 60-currency detection coverage
For businesses that regularly handle foreign currencies alongside AUD — tourism retail, airport shops, international hospitality, currency exchange — the H-880 and H-890 provide authenticated 4-method detection across up to 60 currencies simultaneously. The 100% ECB compliance rate confirms detection accuracy meets European Central Bank standards, the most rigorous international benchmark for note authentication. Detection: Image, Magnetic, Infrared, UV — full 4-method across all currencies Currency Coverage: Up to 60 currencies with authenticated detection profiles ECB Compliance: 100% European Central Bank pass rate Error Detection: Double note, half note, chained note Serial Numbers: Real-time OCR serial number reading Display: Large TFT touch panel Connectivity: RS-232, USB, SD card Best For: Tourism retail, duty-free, international hospitality, currency exchange
View product → https://www.cashcom.com.au/product/h-880/ |
Detection Capability Comparison: All Cashcom Machines
| Machine | UV | MG | IR | Dual CIS | Ultrasonic | Serial Log | Reject Pocket |
| H110 | ✅ | ✅ | ✅ | ✅ | ❌ | ✅ | ✅ |
| H-880 / H-890 | ✅ | ✅ | ✅ | ✅ | ❌ | ✅ | ✅ |
| H210 | ✅ | ✅ | ✅ | ✅ | ❌ | ✅ | ✅ |
| LS-200 | ✅ | ✅ (18ch) | ✅ | ✅ | ✅ (21ch) | ✅ | ✅ |
| LS-300 | ✅ | ✅ (18ch) | ✅ | ✅ | ✅ (21ch) | ✅ | ✅ |
| K2 Cash Recycler | ✅ | ✅ | ✅ | ✅ | ❌ | ✅ | ✅ |
What to Do When Your Machine Flags a Suspect Note
Having a machine that detects potential counterfeits is only part of the process. Staff need to know what to do when a note is flagged — and the process matters both for your business’s protection and for any potential investigation.
- Remove the flagged note from the reject pocket. Do not return it to the till or mix it with other notes.
- Do not run it through again immediately. Note the batch and time from your machine’s count log.
- Examine the note carefully under good lighting: check the clear window, look for raised print, tilt to check colour-shifting ink, feel the paper/polymer texture.
- If you have a UV pen or standalone UV lamp, test the note directly. Genuine AUD notes show specific fluorescence patterns.
- If you believe the note is counterfeit, do not return it to the customer — this is a legal grey area. If the customer is still present, remain calm and ask for an alternative payment without making accusations.
- Contact your bank and/or local police. Do not attempt to use the note or pass it on. Knowingly passing a counterfeit note is a criminal offence.
- Record the serial number (your machine’s log will have this if it includes serial number logging). This is valuable evidence for any investigation.
- Submit the note to police or your bank. They will forward it to the Reserve Bank of Australia for analysis.
| ⚖️ Legal note: In Australia, knowingly possessing or using a counterfeit banknote is a criminal offence under the Crimes (Currency) Act 1981, with penalties of up to 12 years imprisonment. If you accept a counterfeit note in good faith — without knowing it was fake — you are a victim, not an offender. However, you cannot recover the loss from the bank, which is why prevention through machine-based detection is the only reliable protection. |
Quick Reference: Genuine vs Counterfeit AUD — What to Check Manually
Even with a machine, staff benefit from knowing the manual checks for genuine Australian polymer notes. These are the features machines also verify — understanding them reinforces why multi-method machine detection is reliable.
| Security Feature | What to Check |
| Clear window | Present and clean — not a punched hole, a genuine polymer window |
| Colour-shifting ink | Tilt the note — certain elements shift between two colours |
| Raised print (intaglio) | Feel the note surface — printing is tactile, not flat |
| UV fluorescent elements | Under UV light: security fibres fluoresce, specific elements glow |
| Microprinting | Under magnification: tiny text is sharp and readable |
| Serial number | Printed cleanly, evenly spaced — not smudged or uneven |
| Overall print quality | Crisp, clean edges — no smearing, bleeding, or pixelation |
| Substrate feel | Polymer notes feel distinct from paper — smooth with snap |
Frequently Asked Questions
| Q: Is UV detection enough to catch fake Australian notes?
No — not in 2026. UV-only detection was adequate when Australian polymer notes were first introduced, but counterfeiting techniques have advanced. Modern high-quality fakes can replicate UV fluorescence patterns. For reliable protection against current Australian counterfeit threats, multi-method detection combining UV, magnetic (MG), infrared (IR), and CIS imaging is the required standard. All professional Cashcom machines use this combination. |
| Q: What is Dual CIS detection and why does it matter?
Dual CIS (Dual Colour Image Sensor) means the machine captures high-resolution colour images of both faces of each note simultaneously during processing. These images are compared in real time against a database of genuine note images. Because it compares the entire note rather than checking individual properties, Dual CIS is the most comprehensive detection method available. It is the same core technology used in Reserve Bank and commercial banking equipment. |
| Q: Can a currency counting machine with fake note detection replace manual note checking?
For most businesses, yes — a professional machine with multi-method detection is more reliable than manual checking for the vast majority of counterfeit notes. The machine processes each note in under 30 milliseconds using four simultaneous detection methods. Manual checking under time pressure — during a queue or at end of a busy shift — is inherently less reliable. The machine also provides a logged record of every note processed, which manual checking cannot. |
| Q: What is the difference between UV, MG, IR, and CIS detection?
UV detects ultraviolet fluorescent security markings on genuine notes. MG detects the magnetic ink printed on genuine notes in denomination-specific patterns. IR measures the infrared absorption profile of note inks, which counterfeit inks cannot replicate accurately. CIS captures full colour images of both note faces and compares them against genuine note reference images. Each method targets different security features — used in combination, they are significantly more reliable than any single method alone. |
| Q: What should I do if my machine flags a suspect note?
Remove the note from the reject pocket. Do not return it to your till. Check it manually against the visual security features of genuine AUD notes. If you believe it is counterfeit, do not attempt to return it to the customer or use it. Contact your bank and/or local police. Record the serial number — your machine’s log will have this if serial number logging is enabled. Submit the note to police or your bank for formal assessment. |
| Q: Do fake note detectors work for all Australian denominations?
Yes — professional machines configured for AUD have detection profiles for all current Australian denominations: $5, $10, $20, $50, and $100 polymer notes. The detection parameters are calibrated to each denomination’s specific security features. The $50 and $100 denominations receive the most scrutiny in machine detection systems, as they are the most counterfeited and the highest-value exposure per accepted fake. |
| Q: What is the best currency counting machine with fake note detection for a small business?
For most Australian small businesses, the Cashcom H110 is the best starting point — Dual CIS detection, UV + MG + IR, 12-type fitness detection, serial number logging, 500-note hopper, and 720 notes/min. It provides bank-grade counterfeit protection in a compact, affordable, daily-use machine. For businesses also needing denomination sorting, the H210 adds that capability. Call Cashcom on 0451 353 676 for a direct recommendation. |
| Q: How do I keep my machine’s counterfeit detection up to date?
Note detection databases need updating when new note series are issued. For most machines, updates are applied via USB using files provided by Cashcom. The LS-300 supports remote updates without a service visit — the most convenient option for businesses that cannot afford detection gaps during a note series transition. Cashcom notifies customers when relevant updates are available for their machine model. |
Detection Method Determines Your Real Protection Level
A currency counting machine that only uses UV detection is better than no detection at all — but it leaves significant gaps against the quality of counterfeits circulating in Australia in 2026. For businesses accepting $50 and $100 notes regularly, the financial exposure from a single accepted fake is meaningful. The protection gap between a UV-only machine and a professional Dual CIS + MG + IR machine is significant. The cost difference is not.
Every Cashcom professional machine — the H110, H210, LS-200, LS-300, and K2 Cash Recycler — uses Dual CIS imaging combined with UV, magnetic, and infrared detection simultaneously. This is the combination that provides reliable protection against known Australian counterfeit threats. Serial number logging on all these machines creates an audit trail that manual checking cannot provide.
The choice of which machine within that range depends on your volume, whether you need denomination sorting alongside detection, and whether high-speed processing or all-day continuous operation are requirements for your operation. The Quick Matcher in our Complete Buying Guide covers this decision in full.
To find the right machine for your business, visit cashcom.com.au/products, call 0451 353 676, or email sales@cashcom.com.au. Our team is available Monday to Friday, 9am–6pm.